Terms of service

Welcome to Pumpvexa. These Terms of Service govern your access to and use of our website, https://pumpvexa.com, and your purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, subject to applicable laws and consumer protection rights.

Please read these terms carefully before using our website.

1. General Conditions

Pumpvexa operates an online retail store offering home furniture, storage and organization solutions, decorative accessories, and home textiles.

By using our website, you agree to provide accurate information when placing orders and to use our services only for lawful purposes.

You must not use our website to engage in fraudulent activities, distribute malicious software, interfere with website security, or violate applicable laws.

We reserve the right to restrict access to our services when reasonably necessary to prevent fraud, abuse, or unlawful activity.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, materials, colors, dimensions, assembly requirements, and availability.

However, minor differences may occur due to lighting, screen settings, manufacturing variations, or product updates.

Customers are encouraged to review product descriptions, dimensions, materials, available options, and assembly information before placing an order.

For furniture and storage products, customers should consider available space, product dimensions, and intended use before purchasing.

We may update product information or discontinue products when necessary.

Nothing in this section limits your statutory rights if a product is defective, incorrectly described, or does not conform to applicable consumer protection requirements.

3. Pricing and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Product prices, availability, and applicable promotions may change without prior notice.

The final order total, including applicable shipping charges and taxes, will be displayed during checkout before payment confirmation.

We accept payment methods made available through our checkout system.

Payments are processed through authorized third-party payment providers.

If a payment cannot be verified or is declined, the order may not be completed.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

4. Orders and Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order and does not necessarily mean the order has been accepted for fulfillment.

We may review orders for payment verification, product availability, or suspected fraudulent activity.

If we are unable to fulfill an order, we will notify you and arrange an appropriate refund for any payment collected.

Customers are responsible for providing accurate shipping and contact information.

If you notice an error in your order details, please contact us as soon as possible.

5. Shipping and Delivery

Orders are processed and shipped according to the information provided in our Shipping Policy.

Estimated processing and delivery times are provided for customer reference and may vary depending on destination, carrier operations, customs procedures, holidays, product size, and other circumstances beyond our reasonable control.

Larger furniture items may require additional handling or special delivery arrangements, where applicable.

Applicable shipping charges will be displayed at checkout before payment.

If your order is delayed, missing, or arrives damaged, please contact our customer support team for assistance.

For additional information, please review our Shipping Policy available on our website.

6. Returns, Refunds, and Exchanges

Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

For returns requested due to a change of mind or other personal reasons, customers are generally responsible for return shipping costs.

For large furniture items, return shipping arrangements and costs may vary depending on product dimensions, weight, and location.

If an item arrives damaged, defective, or incorrect, we will provide an appropriate resolution and cover reasonable return shipping costs where required.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

For complete information about return eligibility, exclusions, exchanges, and refund procedures, please review our Return & Refund Policy.

Nothing in these Terms of Service limits any mandatory consumer rights provided by applicable law.

7. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact us promptly at service@pumpvexa.com.

We will make reasonable efforts to accommodate requests before an order has been processed or shipped.

Once an order has shipped, cancellation or modification may no longer be possible.

Customers may request a return after delivery in accordance with our Return & Refund Policy.

8. Product Use and Safety

Customers should use purchased products according to the instructions, specifications, and safety information provided with each item.

Products should not be used for purposes outside their intended function.

For furniture and storage products, customers should follow applicable assembly instructions, weight limits, placement requirements, and maintenance guidance.

Where required, furniture should be properly secured or installed according to the manufacturer's instructions.

Customers should inspect products and included components before assembly or use and contact our support team if any parts are missing or damaged.

We are not responsible for damage caused solely by improper use, unauthorized modifications, or failure to follow clearly provided safety instructions, except where liability cannot legally be excluded.

9. Intellectual Property

The Pumpvexa website, including its original text, branding, layout, graphics, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without authorization, except as permitted by law.

Third-party trademarks, product names, or other protected materials remain the property of their respective owners.

Nothing in these Terms grants customers ownership of intellectual property displayed on the website.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use external service providers for payment processing, shipping, analytics, and other business operations.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control.

However, our use of third-party service providers does not remove responsibilities that we owe customers under applicable law.

11. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

We collect and process personal information as necessary to provide our services, fulfill orders, respond to customer inquiries, and comply with applicable legal requirements.

For more information about how we handle personal information and your privacy rights, please review our Privacy Policy.

12. Disclaimer of Warranties

We make reasonable efforts to maintain accurate website information and reliable access to our online services.

However, occasional technical interruptions, maintenance periods, or website errors may occur.

To the extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted or error-free.

This disclaimer does not exclude any express product warranties or statutory guarantees that apply to your purchase.

13. Limitation of Liability

To the extent permitted by applicable law, Pumpvexa will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

14. Prohibited Activities

You agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or harmful software.

  • Collect customer information without authorization.

  • Misrepresent your identity or payment information.

  • Infringe the intellectual property rights of others.

  • Interfere with the security or normal operation of our website.

We may take reasonable measures to address violations of these terms.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website features, or applicable legal requirements.

Updated terms will be published on this page.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

16. Governing Law and Disputes

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict-of-law principles.

Any disputes arising from or relating to these Terms of Service shall be subject to the jurisdiction of the competent courts of Hong Kong, except where applicable law requires otherwise.

Nothing in these Terms limits or excludes any mandatory consumer protection rights available to customers under the laws of their country or region of residence.

We encourage customers to contact us at service@pumpvexa.com before initiating formal legal proceedings so that we may attempt to resolve disputes amicably.

17. Contact Information

If you have any questions about these Terms of Service, please contact us.

Brand: Pumpvexa

Website: https://pumpvexa.com

Customer Support Email: service@pumpvexa.com

Legal Company Name: HK SYNOQI ORIGIN LIMITED

Registered Business Address: Room 5065, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to provide clear information and helpful support throughout your shopping experience.