Contact information

At Pumpvexa, we are committed to providing helpful, responsive, and reliable customer support. Whether you have questions about our home furniture, storage solutions, decorative accessories, need assistance with an order, or would like information about shipping, returns, or refunds, our customer service team is here to help.

Customer Support

Brand Name: Pumpvexa

Website: https://pumpvexa.com

Customer Support Email: service@pumpvexa.com

Legal Company Name: HK SYNOQI ORIGIN LIMITED

Registered Business Address: Room 5065, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

How We Can Help

Our customer support team can assist you with product information, furniture dimensions, materials, available variations, assembly-related questions, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.

For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.

Order Assistance

If you have questions about an existing order, please contact our support team using the email address provided above.

To help us locate your order, please include the following information where applicable:

Your order number.
The email address used when placing your order.
A brief explanation of your question or concern.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

Returns and Refunds

If you need to request a return, exchange, or refund, please contact us before sending any products back.

Our team will review your request in accordance with our Return & Refund Policy and provide the appropriate instructions.

For large furniture items, additional return packaging or transportation arrangements may be required.

Please do not return products to an address that has not been confirmed by our customer support team. Our registered business address is not necessarily our designated return address.

For additional information, please review our Return & Refund Policy available on our website.